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You are here: Courses ⇒ Course: Computing & ICT ⇒ Course Code: M258 - IT Project and Service Management
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ID: 18356
IT project and service management (M258) For the module, we received two books from the university. They are both in good condition. Software Project Management by Bob Hughes and Mike Cotterell (379 pages) 1: Introduction to software project management 2: Project evaluation and programme management 3: An overview of project planning 4: Selection of an appropriate project approach 5: Software effort estimation 6: Activity planning 7: Risk management 8: Resource allocation 9: Monitoring and control 10: Managing contracts 11: Managing people in software environments 12: Working in teams 13: Software quality ITIL Pocket Guide - The Information Technology Infrastructure Library (189 pages) 1: Introduction 2: Introduction to the service lifecycle 3: Lifecycle stage: service strategy 4: Lifecycle stage: service design 5: Lifecycle stage: service transition 6: Lifecycle stage: service operation 7: Lifecycle stage: continual service improvement

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